CARDIAN & PERDIAN – Terms of Use and Privacy Policy

Last updated: 19/11/2025

These Terms of Use and Privacy Policy (“Terms”) govern the use of the mobile applications Cardian, Perdian, and Cardian Business (together, the “Apps”) and the related services offered by Coreare Technologies (“Coreare”, “we”, “us”, “our”).

By downloading, installing, creating an account in, or using any of the Apps, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not create an account and you must uninstall and stop using the Apps.

Tapping “I agree”, “Accept”, “Sign up” or similar buttons in the Apps, and/or continuing to use the Apps after being notified of changes to these Terms, constitutes your electronic acceptance of a binding contract between you and Coreare in accordance with EU rules on electronic contracts and signatures.


1. Services and Roles
1.1 The Services

Cardian: an app for customers who request presence and basic visual checks around a parked car, with photo documentation and simple information updates.

Perdian: an app for customers who request personal assistance/presence on foot (for example, walking or staying nearby in public places) for additional peace of mind.

Cardian Business: an app for independent individuals (“Cardian Partners” or “Partners”) who use the platform to offer Cardian / Perdian sessions to customers.

The Apps enable customers and Partners to connect and arrange sessions. Coreare provides the technology platform only.

1.2 Not a security or emergency service

The Services are not:

  • a private security, bodyguard, guarding or protection service,
  • a law enforcement, emergency or rescue service,
  • a taxi, ride-hailing or transport service.

Partners must not carry out any activity that would legally qualify as private security or similar regulated activity.

Partners must not:

  • use weapons of any kind,
  • use intimidation, threats, or physical force,
  • physically intervene in conflicts or illegal situations,
  • transport customers in their own or third-party vehicles as part of the service.

The Partner’s role is limited to being present in public areas, visually observing what is openly visible, documenting it (for example with photos where allowed), and, where appropriate, contacting the customer and/or suggesting or helping to contact the competent authorities via the in-app SOS function.

In an emergency, customers must always contact the police or emergency services directly. The Apps are not a substitute for official authorities.

1.3 Independent Partners – no employment relationship

Cardian Partners are independent individuals (self-employed, freelancers or similar according to the law of their country).

They are not employees, workers, agents or representatives of Coreare. Coreare does not guarantee any minimum number of sessions, income, or continuity of work.

Partners are solely responsible for complying with tax, social security and business laws applicable in their country.

The relationship for each session is primarily between the customer and the Partner. Coreare provides the platform and certain tools (Apps, wallet, booking system, etc.).

To the maximum extent permitted by law, Coreare is not liable for acts or omissions of customers or Partners (see section 15).


2. Eligibility and Registration
2.1 Age and capacity

To use any of the Apps you must:

  • be at least 18 years old, and
  • have full legal capacity to enter into a binding contract under the law of your country.
2.2 Customer accounts (Cardian / Perdian)

As a customer, you agree to:

  • provide accurate and truthful information when registering,
  • keep your login credentials confidential and secure,
  • be fully responsible for all activity under your account.
2.3 Partner accounts (Cardian Business) and identity checks

To become a Cardian Partner (Cardian Business user), you must:

  • submit at least two valid identity documents (e.g., national ID card, passport, driving license) in force at the time of registration;
  • provide a recognizable photo of yourself holding one of these documents positioned under your chin (selfie with ID under the chin), to verify that the document belongs to you;
  • provide any additional information reasonably requested to verify your identity and eligibility.

Coreare reserves the right, at its sole discretion, to:

  • approve or reject any Partner application,
  • suspend or terminate a Partner account at any time if there is suspicion of fraud, misuse, illegal activity, or breach of these Terms.

Coreare is not obliged to provide specific reasons for refusing or revoking a Partner application, except where required by law.


3. Use of Cardian and Perdian
3.1 Cardian sessions (cars)

For Cardian sessions:

  • You select a meeting point (e.g., street number, junction, car park entrance or visible landmark) close to your parked car.
  • You select an approximate duration and confirm the booking in the app.
  • A Partner may accept the booking and go to the area around the meeting point.
  • The Partner performs a basic walk-around and visual observation of the car and immediate surroundings (publicly visible areas only) and may record simple notes.
3.1.1 Pre- and post-session photos

For each Cardian session, if technically possible and allowed by local law:

  • the Partner takes 4 photos before the session starts, and
  • 4 photos after the session ends.

These photos:

  • must focus on the visible condition of the car and its immediate surroundings,
  • are uploaded to the platform and linked to the booking,
  • are stored on our servers for a maximum of 7 days after the end of the session, then are automatically deleted (unless we must keep them longer to comply with legal obligations, e.g., in the event of an official legal request or ongoing dispute).

This photo documentation is intended to help keep the service transparent, improve trust and reduce disputes about the visible condition of the area at the start and end of the session, but it does not guarantee any particular outcome or prevent all possible issues.

3.2 Perdian sessions (people)

For Perdian sessions:

  • You request a presence on foot in a public area (for example, to have someone walk nearby while you return home after a late shift).
  • The Partner may walk in the same area or nearby, respecting public space and local laws.
  • The Partner does not transport you by car or other vehicle as part of the service; Perdian is not a taxi or ride-sharing service.

We strongly discourage customers from entering any Partner’s private vehicle.

Partners must:

  • respect at all times the personal boundaries and consent of customers;
  • avoid any form of harassment, intimidation or physical contact that is not clearly consensual and lawful;
  • follow local laws and the instructions in these Terms.
3.3 Behaviour rules (all users)

You agree not to use the Apps or Services to:

  • engage in illegal, unsafe or violent activities;
  • commit fraud or mislead others;
  • request, promote or participate in any activity that violates local law (including weapons, drugs, harassment or hate speech);
  • stalk, harass, discriminate against or exploit any person;
  • circumvent or manipulate payment rules, wallet rules or booking processes.

Coreare may suspend or terminate accounts that violate these rules.


4. Prices, Fees, Minimum Charge and Wallet
4.1 Variable tariffs

The price for Cardian and Perdian sessions is time-based, calculated per minute. Tariffs may vary depending on:

  • the city / area,
  • the type of service (Cardian vs. Perdian),
  • temporary promotions or dynamic pricing.

The current tariff applicable to your booking is always shown in the app before you confirm the booking.

4.2 Minimum service fee (call-out fee)

For each booking there is a minimum service fee (minimum call-out fee):

The minimum fee is clearly displayed in the app, just below the per-minute tariff, before you confirm the booking.

This minimum fee is due in full once the Partner accepts and the session starts, even if the actual time used does not reach the amount corresponding to that minimum fee.

If the session lasts longer, you pay the minimum fee plus the additional time-based cost.

4.3 Payment methods

Where available, you can pay:

  • in cash (where allowed),
  • by credit or debit card,
  • via PayPal or other electronic payment methods indicated in the app.

For certain bookings, pre-authorization, pre-payment or a mixed model (partial prepayment + final adjustment) may be required.

4.4 Partner wallet and negative balances

Cardian Partners receive their earnings into an in-app wallet. If a Partner’s wallet balance falls below –0.10 €, the Partner’s account may be automatically blocked from accepting new bookings until the wallet is topped up or the negative balance is cleared.

Partners are responsible for regularly checking their wallet and ensuring they remain within the allowed balance.


5. Cancellations and Disputes
5.1 Cancellations

Cancellation rules (timing, fees, no-show rules) are displayed in the Apps and may vary by city and service.

5.2 Opening a dispute (Cardian sessions)

If you wish to raise a dispute about a Cardian session (for example concerning visible conditions around the car):

  • you must contact cardian@coreare.com
  • within 24 hours from the end of the session;
  • you must indicate the Booking number in the email subject line;
  • you should clearly describe the issue and, if possible, attach your own photos.

Coreare may use the pre- and post-session photos (if available, and still stored within the 7-day retention period) and other data to review your request.

If a dispute is not raised within 24 hours, Coreare is not obliged to investigate, although we may do so at our sole discretion.


6. Account Deletion and Termination
6.1 User-initiated account deletion

You may delete your account at any time via the dedicated button in the App settings. After you confirm deletion, we will deactivate your account and remove or anonymise your personal data from active systems, except for data we must keep to comply with legal obligations (for example tax or accounting records) or to resolve ongoing disputes.

6.2 Our right to suspend or terminate

We may suspend or terminate your account (customer or Partner) at any time, without prior notice, if:

  • we suspect fraud, illegal activity or serious breach of these Terms,
  • required identity checks fail or raise serious concerns,
  • authorities request us to act,
  • there is misuse of the wallet or payments.

We may also terminate the platform or any of the Services with reasonable notice, except in case of emergency or legal obligation.


7. Electronic Contract and Changes to the Terms
7.1 Electronic acceptance

By:

  • creating an account,
  • tapping “I agree”, “Accept”, “Sign up” or a similar button, or
  • continuing to use the Apps after these Terms are presented,

you electronically accept these Terms as a binding contract under applicable law and the EU eIDAS framework for electronic transactions.

7.2 Updates to the Terms

We may update these Terms from time to time, for example to reflect changes in law, Services or business model. When we make material changes, we will notify you in the Apps and/or by email.

If you continue using the Apps after the updated Terms become effective, you accept the updated Terms. If you do not agree, you must stop using the Apps and delete your account.

7.3 Language

These Terms are provided in English and may be translated into other languages. In case of any inconsistency, the English version is the original and legally binding version.


PRIVACY POLICY

This Privacy Policy explains how Coreare processes personal data when you use Cardian, Perdian or Cardian Business.

We process personal data in line with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.


8. Data Controller and Contact

The data controller is:

Coreare Technologies
Email: cardian@coreare.com

If you have questions about these Terms or our data practices, or if you want to exercise your data protection rights, please contact us at cardian@coreare.com.


9. Categories of Personal Data We Process

Depending on how you use the Apps (customer or Partner), we may process the following categories of personal data:

Account and contact data

  • Name, surname
  • Email address
  • Phone number
  • Password (stored in hashed form)

Profile information

  • Profile photo
  • Language preferences
  • City / usual area

Verification data (Partners / Cardian Business)

  • Copies of identity documents (e.g. ID card, passport, driving licence)
  • Selfie with ID document under the chin
  • Internal notes on verification results

Booking and session data

  • Booking ID, service type (Cardian / Perdian), meeting point area
  • Requested time window and actual start/end times
  • Session notes (short text) provided by customers or Partners

Photo and media data (Cardian sessions)

  • Pre-session photos (4) and post-session photos (4) of the car and nearby area, where available

Location data

  • Approximate and/or precise geolocation of the customer and Partner during active use of the Apps (if you grant location permissions)
  • Route and distance information for internal use (where applicable)

Payment and wallet data

  • Payment method (cash / card / PayPal) and transaction references
  • Wallet balance and payout history (for Partners)
  • Billing data required by law (where applicable)

Technical and usage data

  • Device identifiers, operating system, app version
  • IP address, log data, crash logs
  • In-app actions (buttons tapped, screens viewed) for security and performance analysis

Communication data

  • Messages sent to support (cardian@coreare.com)
  • Dispute emails and attachments
  • In-app support tickets, if present

We do not intentionally collect special categories of data (e.g. health, religion) unless you choose to include such information voluntarily in messages you send us.


10. Purposes and Legal Bases of Processing

We process personal data only when we have a lawful basis under GDPR, such as:

  • Performance of a contract – to provide the Services you request (Art. 6(1)(b) GDPR);
  • Legitimate interests – to improve and secure our platform, prevent fraud, handle disputes (Art. 6(1)(f));
  • Legal obligation – to comply with applicable laws (for example tax or accounting laws, responding to lawful requests);
  • Consent – where explicitly required (for example, optional marketing communications).
10.1 Providing the Services (contract)

We use your data to:

  • create and manage your account;
  • connect customers and Partners;
  • manage bookings, sessions and in-app features;
  • process payments, wallet balances and payouts;
  • provide pre- and post-session photos and basic session history.
10.2 Safety, integrity and dispute resolution (legitimate interests)

We use data to:

  • verify Partner identities and reduce fraud;
  • perform basic risk checks;
  • handle disputes and complaints (including use of pre/post photos within the 7-day window);
  • detect and prevent misuse, abuse, or suspicious activity;
  • maintain logs for security and debugging.
10.3 Legal compliance

We may process and retain certain data to:

  • comply with tax and accounting rules;
  • respond to lawful requests from authorities;
  • enforce or defend legal claims.
10.4 Optional communications (consent)

If you opt in, we may send you:

  • optional marketing or promotional communications;
  • surveys or feedback requests.

You can withdraw your consent at any time (for example by changing settings in the app or clicking “unsubscribe”). This does not affect the lawfulness of processing before withdrawal.


11. Data Retention

We keep personal data only as long as necessary for the purposes above, and then delete or anonymise it, subject to legal requirements.

In particular:

  • Account data: for as long as your account is active, plus a limited period thereafter to manage closure and legal obligations.
  • Verification data (ID documents, selfie) for Partners: for as long as you remain a Partner, and for a limited period after account closure if needed to respond to fraud, abuse or legal claims.
  • Pre- and post-session photos (Cardian): stored for a maximum of 7 days after the end of the session, then automatically deleted, unless we must keep them longer because of a legal obligation or ongoing dispute.
  • Dispute data: kept for the period needed to manage the dispute and any related legal issues.
  • Technical logs: kept for a limited time for security and performance analysis.

The exact retention periods may vary depending on legal requirements in different jurisdictions, but we apply the GDPR principle of storage limitation.


12. Location Data

We collect location data only when:

  • you grant location permissions to the App, and
  • you are actively using the Services (for example, during a session, route to meeting point, or when the app is in use as configured).

Location data is used to:

  • show approximate positions of customer and Partner during a session;
  • calculate time, distance or area coverage (where relevant);
  • improve the functioning and reliability of the Services.

Location data is not sold and is not shared with third parties for their own marketing purposes. It is used only for providing and improving the Services and for safety-related records.

You can disable location permissions in your device settings, but some features of the Apps may not work correctly without them.


13. Data Sharing and International Transfers
13.1 No sale of personal data

We do not sell your personal data to any external website or company. We do not share personal data with unrelated third parties for their own independent marketing or profiling purposes.

13.2 Processors and service providers

We may share personal data with carefully selected service providers (data processors) who help us operate the Apps, such as:

  • hosting and cloud infrastructure providers,
  • payment gateways and financial institutions (card processors, PayPal),
  • push notification and email providers,
  • analytics and security providers.

These processors act on our instructions, under written agreements, and may not use your data for their own purposes.

13.3 Legal requirements

We may disclose data where necessary to:

  • comply with a legal obligation or a lawful request from authorities;
  • protect our rights, property or safety, or that of users or others;
  • investigate suspected fraud, abuse or illegal activities.

If data is transferred outside the EU/EEA, we will ensure appropriate safeguards are in place (for example, using the EU Commission’s standard contractual clauses or equivalent mechanisms).


14. Your Rights under GDPR

Under GDPR, you have the right to:

  • Access your personal data and obtain a copy;
  • Rectify inaccurate or incomplete data;
  • Erase your data (“right to be forgotten”) in certain circumstances;
  • Restrict processing in certain circumstances;
  • Object to processing based on legitimate interests (especially for direct marketing);
  • Data portability for data you provided us, in a structured, commonly used and machine-readable format;
  • Withdraw consent at any time, where processing is based on consent (this does not affect lawful processing before withdrawal);
  • Lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at cardian@coreare.com.


15. Liability and Disclaimer
15.1 Platform role

Coreare:

  • provides the technology platform that connects customers and Partners;
  • does not provide security, emergency response, or transport services;
  • is not a party to individual agreements between customers and Partners for each session, beyond making the Apps and tools available.
15.2 User and Partner responsibility

Customers and Partners are fully responsible for:

  • their own behaviour and decisions;
  • complying with all applicable laws;
  • their own safety and that of others;
  • taxes, licences and permits they may need.
15.3 Exclusion and limitation of liability

To the maximum extent permitted by applicable law, Coreare:

  • is not liable for any indirect, incidental, special, consequential or punitive damages;
  • is not liable for loss of profit, loss of data, or loss of opportunity;
  • is not liable for acts or omissions of Partners or customers, including any incidents, disputes, or events that occur before, during or after a session.

Nothing in these Terms:

  • excludes or limits our liability for death or personal injury caused by our negligence,
  • excludes or limits liability for fraud or fraudulent misrepresentation,
  • or any other liability that cannot be excluded under applicable law.

If we are found liable for any damage, our liability will be limited, to the extent permitted by law, to the amount you have paid to us in connection with the event giving rise to the claim in the last 12 months.

You agree that, except where prohibited by law, any claim against us must be brought within one year after the cause of action arises, otherwise it is permanently barred.


16. Governing Law and Jurisdiction

These Terms are governed by:

  • the laws of Italy, and
  • applicable European Union law, including consumer and data protection rules.

If you are a consumer resident in the EU, you may benefit from mandatory consumer protections of your country of residence, which prevail if conflicting.

Any dispute that cannot be resolved amicably may be brought before the competent courts of Italy, without prejudice to any mandatory jurisdiction rules that apply in your country.